Privacy Policy

1. Information We Collect

We may collect information that you provide directly to us when using our services, including:

• Full name.
• Email address.
• Phone number and preferred method of communication.
• Passport details when required for travel or visa arrangements.
• Booking details and travel dates.
• Number of travelers.
• Travel preferences and activities.
• Dietary requirements or special requests that you choose to share with us.
• Any other information you provide when contacting us or requesting our services.

We may also automatically collect certain technical information when you use our website, such as your device type, browser type, IP address, pages visited, and usage data. This information helps us improve website performance and the user experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Processing booking requests and organizing trips.
• Arranging travel services, visas, transportation, accommodation, and other requested services.
• Communicating with you regarding your booking, trip, and related services.
• Providing support and customer service before, during, and after your trip.
• Personalizing your travel experience according to your needs and preferences.
• Improving our website, services, and user experience.
• Sending information, offers, and updates related to our services, in accordance with your preferences and applicable laws.

3. Passport and Travel Documents

We may request a copy of your passport or certain travel document details when necessary to arrange visas, entry permits, airline tickets, or other travel-related services.

We use this information only to the extent necessary to provide the requested service or comply with relevant legal and regulatory requirements.

4. Sharing Information with Third Parties

We do not sell or rent your personal information.

We may share necessary information with trusted organizations or service providers when required to deliver the services you have requested, including:

• Airlines and travel service providers.
• Transportation and accommodation providers.
• Visa and entry permit authorities or service providers.
• Electronic payment service providers.
• Technology and hosting service providers.
• Partners or service providers involved in delivering your trip.

We may also disclose your information when required by law or in response to a lawful request from a competent authority.

5. Electronic Payments

When you make a payment through our website, your payment information may be processed by a third-party electronic payment service provider.

We do not retain your full bank card details on our systems unless this is necessary and permitted by the system being used.

Payment transactions are also subject to the terms, privacy policies, and security practices of the relevant payment service provider.

6. Cookies

The Socotra Week website may use cookies and similar technologies to help:

• Operate the website and improve its performance.
• Remember certain user preferences.
• Understand how visitors use the website.
• Improve the user experience.
• Analyze website performance.

We may use analytics services or third-party tools in accordance with our website settings and applicable consent requirements.

You can control cookies through your internet browser settings. Disabling certain cookies may affect some website functionality.

7. Protecting Your Information

We take appropriate technical and organizational measures to help protect your personal information against unauthorized access, use, alteration, disclosure, or loss.

However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure. Therefore, we cannot guarantee the absolute security of information transmitted electronically.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

• Processing and managing bookings.
• Providing services.
• Customer support.
• Fulfilling legal and accounting obligations.
• Resolving disputes or handling claims when necessary.

When the information is no longer required, we take appropriate steps to delete, anonymize, or securely dispose of it in accordance with applicable laws and requirements.

9. Your Rights

Depending on applicable laws and regulations, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your information where permitted by law.
• Object to certain forms of processing of your information.
• Request restriction of processing where permitted by law.
• Unsubscribe from marketing communications at any time.

You may contact us to exercise any of these rights or to ask questions about how we handle your personal information.

10. Links to Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy policies or data protection practices of these external websites. We recommend reviewing the privacy policy of any third-party website before providing your personal information through it.

11. Children's Privacy

Socotra Week services are intended for travelers and customers who use travel services in accordance with applicable legal requirements.

If we become aware that we have collected personal information from a child without the appropriate legal basis or, where required, parental or guardian consent, we will take appropriate steps to address the situation in accordance with applicable laws.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, or legal and regulatory requirements.

When we make an update, the revised version will be published on this page along with the date of the latest update.

13. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your personal information, you can contact us through:

• Email: info@socotraweek.com
• WhatsApp: +967 770 418 224
• Website: www.socotraweek.com

We appreciate your trust in us and are committed to handling your personal information responsibly and transparently while providing an organized and secure travel experience with Socotra Week.